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Automate the stuff you do all the time
Example of snippet used to invite for a meeting Do you sign your emails the same way 80% (or even 100% of the time)? Do you find yourself retyping bits of text, like “let’s meet up – send me your...
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Here’s how to find Metrics that Matter
photo by http://www.flickr.com/photos/eschipul/ Is there an Easy Solution? The biggest challenge for most businesses is getting from “this is a nifty silver bullet” to “this service is an integral part...
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The Customer Experience Report for Jan 26, 2013
Hello! I’m sharing insights about customer experience. Please let me know what you like, don’t like, and if you’d like to subscribe, you can get an email in your inbox here. The Customer Experience...
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